Legals

LAST UPDATED ON 27.05.26

Contents

1. Personal data and how we collect it?
2. What personal data and information do we collect from our customers
3. How is our customers’ personal data and information collected?
4. Legal basis for processing our customers’ personal data and information?
5. What do we use our customers’ personal data and information for?
6.  What personal data and information do we collect from our contacts?
7. How is our contacts’ personal data and information collected?
8. Legal basis for processing our contacts’ personal data and information
9. Basis on which we process your data and right to withdraw consent
10. What do we use our contacts’ personal data and information for?

PERSONAL DATA AND INFORMATION WE COLLECT AND PROCESS AND THE PURPOSE FOR WHICH WE USE IT

This privacy policy applies to all personal data and information collected by or on behalf of us about, or provided to us by our customers, business contacts and suppliers, job applicants and individuals that contact us (including through our website, in person, by letter, phone, email or text) or enter competitions run by us or use wi-fi services offered at one of our restaurants.

Customers

The following section of this policy sets out how The Real Greek may process personal data and information (as a controller) and information about its customers.

What personal data and information do we collect from our customers?

The personal data and information we collect may include:-

• name, email address, home and/or business address, phone number;
• bank account and payment card information;
• booking history;
• information relating to your use of our services, such as special requests, feedback and survey responses; and
• marketing preferences.

We may also collect information about any medical or health conditions (such as disabilities, dietary or allergy information) in order to protect your wellbeing. By freely providing us with such information, you explicitly consent to us processing such information.

How is our customers’ personal data and information collected?

We may collect, use, store and transfer different kinds of personal data and information about you which you provide to us through: the online forms on our website (including in relation to contacting us), booking a table at one of our restaurants, dining at one of our restaurants, buying a gift voucher and/or joining our marketing email list, entering a competition, promotion or survey, ordering a takeaway, connecting to wi-fi at one of our branches, telephone or email communication, and information we receive from other sources, including from third parties that operate loyalty points, booking or delivery programmes or platforms, or send marketing communications on our behalf.

Legal basis for processing our customers’ personal data and information

The legal bases we principally rely upon in order to process your personal data and information are that:

• it is necessary for the performance of a contract between us for the provision of services or in order to take steps at your request prior to entering into such a contract; and/or
• it is necessary for the purposes of the legitimate interests of pursuing and developing our business, where such interests are not overridden by your rights or interests.

Occasionally we may also rely upon the following legal bases for processing: –

• it is necessary for us to comply with a legal requirement; and/or
• it is necessary to protect your vital interests or those of another individual; and/or
• you have given your consent to the processing.

Basis on which we process your data and right to withdraw consent

If we consider it necessary to obtain your consent in relation to use your personal data and information, we will contact you to request this consent. In such circumstances, we will provide you with full details of the personal data and information that we would like and the reason we need it, so that you can carefully consider whether you wish to consent. If you decide to provide your consent, you have the right to withdraw your consent at any time, although that will not affect the lawfulness of processes based on consent before its withdrawal. To withdraw your consent or to opt out of receiving any of our marketing communications, please follow the unsubscribe instructions included in each electronic communication or contact us at privacy@ The Real Greek Once we have received notification that you have withdrawn your consent, we will action your request within one month and will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

What do we use our customers’ personal data and information for?

We intend to use your personal data and information for the following purposes:-

• to assist you with your enquiries;
• to fulfil your bookings and/or to provide services or facilities you request from us;
• to collect payment from you;
• to administer and manage our relationship with you, which may include asking you to complete surveys or feedback forms;
• where you have made a reservation with us, to send you information before your visit to confirm the reservation and to provide you with other information relating to your reservation which we think you may find of interest;
• to send you marketing and promotional material where we think this may be of interest to you and to assess the success and/or effectiveness of any marketing campaigns;
• where required by law;
• where necessary to protect your health or wellbeing or that of another individual;
• to scan and monitor electronic communications sent to us (including attachments) for viruses or malicious software, to process and encrypt personal data and information to protect and manage email traffic, and to store personal data and information on our systems to pursue our legitimate interests including for document retention purposes; and
• such other actions as are necessary to manage our activities, and to enforce or defend our rights and/or interests.

Business Contacts and Suppliers

The following section of this policy sets out how we may process personal data and information (as a controller) and information about our business contacts and (current, previous and/or potential) service providers (and employees of service providers).

What personal data and information do we collect from our contacts?

The personal data and information we collect may include: name, email address, home and/or business address, date of birth, phone number; place of work; job title; and marketing preferences.

How is our contacts’ personal data and information collected?

We will collect this data from you when you or your employer provides it to us by phone, email, post, through our website or in person.

Legal basis for processing our contacts’ personal data and information

The legal bases we principally rely upon in order to process your personal data and information are that:

• it is necessary for the performance of a contract between us for the provision of services or in order to take steps at your request prior to entering into such a contract; and/or
• it is necessary for the purposes of our legitimate interests of pursuing and developing our business, where such interests are not overridden by your rights or interests.

Occasionally we may also rely upon the following legal bases for processing:-

• it is necessary for us to comply with a legal obligation on us; and/or
• it is necessary to protect your vital interests or those of another individual; and/or
• you have given your consent to the processing; and/or

Basis on which we process your data and right to withdraw consent

If we consider it necessary to obtain your consent in relation to the use your personal data and information, we will contact you to request this consent. In such circumstances, we will provide you with full details of the personal data and information that we would like and the reason we need it, so that you can carefully consider whether you wish to consent. If you decide to provide your consent, you have the right to withdraw your consent at any time, although that will not affect the lawfulness of processes based on consent before its withdrawal. To withdraw your consent or to opt out of receiving any of our marketing communications, please contact us at info@therealgreek.com or follow the unsubscribe instructions included in each electronic communication. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

What do we use our contacts’ personal data and information for?

We intend to use your personal data and information for the following purposes:-

• to fulfil your requests for information;
• to send you marketing and promotional material where we think this may be of interest to you (unless you have objected to receiving this by contacting us using the contact details set out under “HOW TO CONTACT US” below  or by emailing info@therealgreek.com.
• where it is required by law;
• where necessary to protect your health or wellbeing or that of another individual;
• such other actions as are necessary to manage the activities of the Company by processing instructions and enforcing or defending the rights and/or interests of the Company, in order to comply with our legal obligations and/or to pursue our legitimate interests;
• to scan and monitor electronic communications sent to us (including attachments) for viruses or malicious software, to process and encrypt personal data and information to protect and manage email traffic, and to store personal data and information on our systems to pursue our legitimate interests including for document retention purposes; and
• such other actions as are necessary to manage our activities, and to enforce or defend our rights and/or interests.

Contents

1. Web browser cookies
a. What is a cookie?
b. How does The Real Greek use cookies?
c. The Real Greek Sharing Tools
d. The Real Greek cookies and how to reject cookies
e. Other information collected from web browsers

2. Apps and Devices
3. Changes to The Real Greek’s Privacy and Cookies Policy
4. Your Rights
5. Compromise of Personal Information.
6. Contacting The Real Greek about this Privacy and Cookies Policy

1. Web browser cookies

a. What is a cookie?
A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet or mobile phone (all referred to here as a “device”) web browser from a website’s computer and is stored on your device’s hard drive. Each website can send its own cookie to your web browser if your browser’s preferences allow it. Many websites do this whenever a user visits their website in order to track online traffic flows. Similar technologies are also often used within emails to understand whether the email has been read or if any links have been clicked. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on The Real Greek website. However, you can change your cookie settings at any time.

On The Real Greek websites and Wi-Fi service, cookies record information about your online preferences and allow us to tailor our websites to your interests.

During the course of any visit to a The Real Greek website, the pages you see, along with a cookie, are downloaded to your device. Many websites do this, because cookies enable website publishers to do useful things like find out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

b. How does The Real Greek use cookies?
Information supplied by cookies can help us to understand the profile of our visitors and help us to provide you with a better user experience. It also helps us recognise when you are signed in to your The Real Greek account and to provide a more personalised experience. The Real Greek uses this type of information to help improve the services it provides to its users. Certain areas of The Real Greek websites may use cookies for a specific reason – for example, to help an online game work effectively on your device.

c. The Real Greek Sharing Tools
You will also see embedded ‘share’ buttons on The Real Greek web pages; these enable users to easily share content with their friends through a number of popular social networks. When you click on one of these buttons, a cookie may be set by the service you have chosen to share content through. The Real Greek does not control the dissemination of these cookies. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on The Real Greek website. However, you can change your cookie settings at any time.

d. The Real Greek cookies and how to reject cookies
Full information about how the The Real Greek uses cookies, and how to control what cookies are set on your device through the The Real Greek website, can be found on using The Real Greek.

It is important to note that if you change your settings and block certain cookies, you will not be able to take full advantage of some features of The Real Greek services, and we might not be able to provide some features you have previously chosen to receive.

e. Other information collected from web browsers
Your web browser may also provide The Real Greek with information about your device, such as an IP address and details about the browser that you are using. We use information provided by your browser or by the link that you have clicked to understand the webpage that directed you to The Real Greek Online and this may be captured by performance cookies.
If you have any concerns about the way that we use cookies or respect your settings, then please contact us at privacy@therealgreek.com.

2. Apps and Devices

When you download or use The Real Greek apps on your mobile device, information may be accessed from or stored to your device. Most often this is used in a similar way to a web browser cookie, such as by enabling the app to ‘remember’ you or provide you with the content you have requested.

Your web browser or device may also provide the The Real Greek with information about your device, such as a device identifier or IP address. Device identifiers may be collected automatically, such as the device ID, IP address, MAC address, IMEI number and app ID (a unique identifier relating to the particular copy of the app you are running).

When you sign in to a The Real Greek app, your sign-in details may be stored securely on the device you are using, so you can access other The Real Greek apps on the same device without needing to enter your sign-in details again.

If you have any concerns about the information which might be accessed from or stored on your device by the The Real Greek, you may wish to only access The Real Greek content through a web browser and review your web browser settings. Visit Using the The Real Greek (“How can I stop my internet browser tracking my info?”) for more information.

3. Changes to The Real Greek’s Privacy and Cookies Policy

This Privacy and Cookies Policy may be updated from time to time so you may wish to check it each time you submit personal information to The Real Greek. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to use The Real Greek websites to submit personal information to The Real Greek. You can also delete your The Real Greek account at any time – please see section 12 for details. If material changes are made to the Privacy and Cookies Policy, for instance affecting how we would like to use your personal information, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).

4. Your Rights

Here is a list of the rights that all individuals have under data protection laws. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at that time if they are engaged or not. The right of data portability is only relevant from May 2018:

• The right to be informed about the processing of your personal information;
• The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed;
• The right to object to processing of your personal information;
• The right to restrict processing of your personal information;
• The right to have your personal information erased (the “right to be forgotten”);
• The right to request access to your personal information and to obtain information about how we process it;
• The right to move, copy or transfer your personal information (“data portability”); and
• Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you.

5. Compromise of Personal Information.

If personal information is compromised because of a breach of security, the Company will promptly notify those persons whose personal information has been compromised, by email notice, or as otherwise required by applicable law.

6. Contacting The Real Greek about this Privacy and Cookies Policy

If you any questions or comments about this Privacy and Cookies Policy please contact: The Data Protection Officer
Address: 1–6 Spitfire Way, Heston, Hounslow, TW5 9NW

Email: privacy@therealgreek.com

Last updated: 27.05.26

Use of the website

This website is owned and operated by The Real Greek Food Company Ltd. (“we,” “us” or “our“) a company registered in England at 1^st Floor, 50-51 Berwick Street, London, W1F 8SJ with registration No. 04918527.

By accessing this website and/or placing an order you agree to be bound by the Terms and Conditions set out below. If you do not agree to be bound by these Terms and Conditions you may not use or access this website.

References to this website in these terms and conditions apply to this website however you access it, including accessing this website through our mobile applications or a version of this website optimised for use on mobile devices.

Any questions regarding these Terms and Conditions or subsequent issues should be directed to our Talk To Us form (https://therealgreek.com/talk-to-us).

Privacy Notice

We will treat all of your personal data as confidential. We will keep it on a secure server and fully comply with all applicable privacy regulations and consumer legislation. If you would like to read more on how we collect, where we collect or how we use your personal information, please see our Privacy Notice athttps://therealgreek.com/legals. You can also find information in the Privacy Notice on how to stop receiving marketing information.

Cookies

Please see our cookies policy to learn more about what cookies we use, their nature, purpose and the related usage of your personal information on The Real Greek website.

General

Access to this website is granted strictly in accordance with these Terms and Conditions.  These Terms and Conditions apply also to all orders/delivery requests placed by you through this website or in branch.

Please read these Terms and Conditions carefully and print and keep a copy of them for your reference.

We may change our Terms and Conditions at any time, so please do not assume that the same terms will apply to future orders/delivery requests. We reserve the right to:

• Modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; or

• Change the Terms and Conditions from time to time.

You will be deemed to have accepted such changes if you continue to use this website (or any part of it) or you continue to place orders / delivery requests after any such changes.

It is your responsibility to check regularly to determine whether the Terms and Conditions have been changed. If you do not agree to any change of the Terms and Conditions then you must immediately stop using this website.

The Real Greek has taken every care in the preparation of the content of this website. However, except to the extent required by applicable law or as otherwise set out in these Terms and Conditions, The Real Greek does not represent or warrant the accuracy or reliability of any of the information or content about any products or services, software or advertisements (together, the “Materials“) contained on, distributed through, or linked, downloaded or accessed from this website.

To the fullest extent permitted by applicable laws, The Real Greek hereby excludes liability for any claims, losses, demands, or damages of any kind whatsoever with respect to the website or the Materials including, without limitation, direct, indirect, incidental, or consequential losses, or damages, whether arising from loss of profits, loss of revenue, loss of data, loss of use or otherwise and whether or not the possibility of such loss has been notified to The Real Greek. The foregoing will apply whether such claims, loss or damages arise in tort, contract, negligence, under statute or otherwise.

Nothing in these Terms and Conditions limits The Real Greek’s liability for fraud or death or personal injury resulting from our negligence.

However, if you are a consumer your statutory rights are not affected.

Linking

Certain links in this website will lead to websites which are not under the control of The Real Greek. When any of these links are activated you will leave The Real Greek’s website and The Real Greek has no control over and will not accept responsibility, or liability, for any material or service contained on any website which is not under the control of The Real Greek nor does the existence of such links represent any endorsement or other acceptance of responsibility or liability by The Real Greek for any products or services provided or available on such sites..

Except to the extent required by applicable law or as otherwise set out in these Terms and Conditions, The Real Greek makes no representations, or warranties, in respect of any endeavour by it to review the content of websites to which it provides links or anywhere else in the Service, or any of the Materials and accordingly The Real Greek accepts no responsibility whatsoever for the accuracy, copyright compliance, legality or decency of any information, material or other content contained in websites listed on the Service or in any Materials nor warrants nor endorses any advertising of third parties carried on the Service nor through the provision of links to that carried on other websites.

All information or content transmitted by any functionality made available on this website (including any mobile applications or a version of the website optimised for use on mobile devices), including online invitations, e-cards, email or send to a friend functionality are the responsibility of you, the sender.  You confirm that by using this service you will not transmit any material which could be considered offensive, obscene or otherwise objectionable. Neither The Real Greek nor corporate group of companies can be held liable either directly or indirectly for the content of any such functionality, nor for any loss nor damage of any kind which you may incur as the result of your use of this service.  You hereby agree to indemnify The Real Greek and each member of its group of companies for any such loss which may have occurred.

If any provision of these disclaimers and exclusions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or misdescribed products. For further information about your statutory rights contact your local authority, Trading Standards Department or Citizens Advice Bureau.

Customers will be required to register to use some services available from this website. The Real Greek may decline a registration request at its sole discretion. By registering for the services, customers agree to these Terms and Conditions and agree that:

• The personal information that you are required to provide when you register as a customer is true, accurate, current and complete in all respects.

• You will notify us immediately of any changes to the personal information by updating your details on the ‘Account Information’ page on the website or by contacting The Real Greek team using our Talk To Us form https://therealgreek.com/talk-to-us

• You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Restricted Items

To comply with licensing and other legislation some products and services on this website are only available to certain categories of customers (such as people aged 18 years and over) (“Restricted Items“).  The types of items that fall into the category of Restricted Items include alcohol. We operate the Challenge 25 age verification policy.

Contract creation and electronic contracting

The technical steps required to create the contract between you and us are as follows:

• You place the order for your products on this website by pressing the complete checkout button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on this website.

• We will send to you an order acknowledgement email detailing the products you have ordered.

• Order acceptance and the formation of the contract between you and us will take place on the food products ordered being ready for collection unless we have notified you that we do not accept your order or you have cancelled it in accordance of the terms and conditions.

Non-acceptance of an order may be a result of one of the following:

• The product you ordered is not available from stock.

• We are unable to obtain authorisation for your payment.

• A price or product description error is identified.

• You do not meet the eligibility to order criteria set out in the main Terms and Conditions.

The contract or any order will be concluded in English. If you do require any information regarding orders you have placed with The Real Greek please write to The Real Greek Customer Care Team using our Talk To Us form https://therealgreek.com/talk-to-us

The full The Real Greek Click and Collect Terms and Conditions can be found at https://order.therealgreek.com/mobileApi/getPageContent/appType/Realgreek/page/terms/Html/true

Our gift cards are now available to purchase at all our restaurants and online at giftcards.therealgreek.com
If your query is not answered in our FAQs please contact info@therealgreek.com

1. Where can I buy a Gift Card?

You can buy The Real Greek Gift Cards from all our restaurants or online at giftcards.therealgreek.com

2. How do I activate my Gift Card?

This will automatically be activated when you purchase it.

3. How do I register my Gift Card?

Register your card at www.giftcards.therealgreek.com to check your balance and ensure balance protection in case your card is lost, stolen or damaged. You will need the long card number and the pin on the card in order to register.

4. How much do Gift Cards cost?

It is up to you how much money you load on to the Gift Card, it can be any value from £10 to £250.

5. When I purchased my Gift Card I was given a receipt, do I need to include this receipt with the Gift Card to tell my recipient how much is on the card?

No, you do not need to include the receipt as this is not needed for redemption, however it’s worth holding onto the receipt yourself in case you need to contact customer care.

6. Can I add more money on to my Gift Card?

Yes you can. Simply head to your local restaurant to top up.

7. Do I have to spend the full value on my Gift Card all in one go?

No, you may make as many transactions as you like until the value on the card is spent.

8. Can I use my Gift Card for online ordering?

No, unfortunately our Gift Cards cannot currently be used on Delivery platforms.

9. If I don’t have enough money on my Gift Card to cover the whole of my bill can I part pay with the Gift Card?

Yes, you can pay as much as you like from your Gift Card. For example if you have£10 on your Gift Card and your bill is £20 you can pay £5 from the Gift Card and pay the remaining £15 in cash or with a debit or credit card.

The Real Greek Gift Card Terms & Conditions:

1. This card can be used by the holder as part or full payment directly at any The Real Greek restaurant and for online ordering in the UK mainland only. Not valid on
Uber Eats, Deliveroo, Just Eat. Please present this card when paying. This card cannot be used to pay tips or gratuities.

2. This card cannot be refunded or exchanged in part or as whole for cash or credit. No change will be given, though any balance may be applied to future purchases, provided that the card has not expired.

3. Protect this card and treat it as cash. Lost, stolen or damaged gifts cards cannot be replaced or accepted. The Real Greek cannot be held liable for balances of credit on any damaged, lost or stolen cards or any unauthorised use of this card.

4. This card will expire 12 months from date of purchase and any balance remaining on expiry will be reduced to nil and forfeited.

5. The Real Greek may refuse the sale of alcohol or any other item to a gift card holder at its sole discretion.

6. This gift card can be activated with a minimum value of £10 and have a maximum value of £250.

7. This card is not a credit or debit card.

8. The Real Greek reserves the right to amend the terms & conditions of this service at any time.

The Real Greek Food Company Ltd. Registered Address: 1st Floor, 50-51 Berwick Street, London, W1F 8SJ, Registered No. 04918527.
Any enquiries, please contact info@therealgreek.com

Last updated: 10th September 2024

1. FILOXENIA AT THE REAL GREEK

A positive figure shows a higher percentage to men, a negative figure shows a higher percentage to women.

2. GENDER PAY GAP

3. QUARTILES

4. BONUS PAY

I can confirm that the data reported is accurate.

Marcel Khan CEO

The Real Greek Food Company Ltd.
1st Floor, 50-51 Berwick Street, London, W1F 8SJ.
Registered in England No: 04918527

Last updated: 1^st May 2019

View the 2018 Gender Pay Report here

A discretionary optional 10% service charge will be added to all dining in bills. This charge is completely optional, so please ask your waiter if you would like this to be removed.